Support

Download the Nimble app (iOS or Android), create an account or sign in as a guest, browse our menu, add items to your cart, and proceed to checkout. You can choose pickup, delivery, or Room Service (for Bush Temple Historic, Bush Temple Tower, and Eight O Five residents).

Most orders are ready in 3-5 minutes for pickup. Delivery times vary but typically arrive within 15-30 minutes depending on your location. Room Service orders are delivered to your unit within 10-15 minutes.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and Apple Pay through our secure payment processor, Square. We do not retain any of your card details.

Once an order is placed, we begin preparing it immediately. Contact us right away at support@nimblechicago.com or call (312) 555-0114 if you need to modify or cancel. We will do our best to accommodate requests, but we cannot guarantee changes once preparation has started.

If you are not satisfied with your order, please contact us within 24 hours at support@nimblechicago.com. We will review your request and issue a refund or credit to your account if appropriate. Refunds are processed within 5-7 business days.

Yes! Delivery is available for orders within our delivery zone. The delivery fee is $3.99. Room Service is available exclusively for Bush Temple Historic, Bush Temple Tower, and Eight O Five residents at no additional charge.

Loyalty and rewards features are coming soon! You will be able to earn points on every purchase and redeem them for free items and exclusive perks. Stay tuned for updates.

On the sign-in screen, tap "Forgot password?" and enter your email address. We will send you a password reset link. If you do not receive it within a few minutes, check your spam folder or contact support@nimblechicago.com.

Yes! When placing your order, you can choose "Schedule time" to pick a future pickup or delivery time. This is perfect for planning ahead for meetings, events, or busy mornings.

We are open Monday–Friday 7:00 AM – 9:00 PM and Saturday–Sunday 8:00 AM – 9:00 PM (Central Time). Orders can be placed anytime during these hours.

Absolutely. We use industry-standard encryption (HTTPS/TLS) to protect your data. Payment processing is handled entirely by Square (PCI DSS compliant), and we never store your full card numbers. Read our Privacy Policy for more details.

To delete your account and associated data, email us at privacy@nimblechicago.com with "Account Deletion Request" in the subject line. We will process your request within 7 business days.